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Customer Feedback System

A live customer satisfaction system actively used in TMS retail branches.

Customers scan QR/NFC to provide feedback, which is analyzed in real-time.

Business Context & Challenge

The client needed a frictionless way to collect customer feedback at the point of service.

The solution needed to be extremely easy for customers to access (scan & go) and for management to analyze.

What Was Built

I built a web app optimized for mobile. Users scan a QR code or tap an NFC tag to access the feedback form. The system integrates with Google Forms and Google Sheets for a zero-cost backend, collecting data that feeds into a dashboard for statistics and analysis.

Business Results

Deployed in active network branches.

The system provides immediate visibility into customer satisfaction, allowing managers to address service issues in real-time.